Return Policy
Return & Refund Policy – Charlotte & Grace Boutique
At Charlotte & Grace Boutique, we are committed to providing our customers with the highest level of service and a pleasant shopping experience. Our Return & Refund Policy has been carefully designed to ensure maximum customer satisfaction through clear and transparent guidelines. Please read the following policy carefully.
✅ 100% Refund Guarantee for New Products
We offer a full refund on all new products, excluding sale items. Products purchased during promotions or marked as discounted are not covered by this guarantee.
❌ No Returns on Sale Items
Products purchased during sales or promotional events are not eligible for returns or exchanges, including cases where the wrong size was ordered.
All sale purchases are considered final.
📦 Return Shipping Costs
Customers are responsible for all return shipping costs.
Charlotte & Grace Boutique does not reimburse return shipping fees and is not responsible for any costs associated with the return process. Additional details can be found in our Terms & Conditions.
⏳ Return Request Deadline
Return requests must be submitted within 30 days of receiving the order.
Returns requested after this period will not be accepted.
🔁 Exchanges for Sale Items
Sale items cannot be exchanged, including for sizing issues.
Please carefully review all sizing information before placing your order.
🛠️ 100% Warranty for Manufacturing Defects
Products with manufacturing defects may be returned for either:
- a full refund, or
- a replacement product,
depending on the customer’s preference.
📧 Return Process
To begin the return process, please contact us by email at:
📧 info@charlottegraceboutique.com
Once your request has been approved, we will provide detailed return instructions.
📄 Required Return Form
Returns submitted without a properly completed return form will not be processed.
Please include the completed return form inside your package to ensure a smooth return procedure.
❤️ Final Note
At Charlotte & Grace Boutique, customer satisfaction is our top priority.
By following the policy outlined above, we are able to process all returns quickly and fairly.
If you have any questions or concerns, please contact our support team at: